Inventory Status and Definitions
In-Stock - Item is in stock and ready for shipping. Please allow 5-7 business days for the order to be shipped. Orders are shipped in the order they are received.
Pre-Order - Pre-order items are new products. Items become available as "Pre-Order" when a batch is in the queue to be manufactured, allowing customers to order and reserve the product before it is ready to ship. Please allow 4-6 weeks, from when your order is placed, for the "Pre-Order" item to ship.
Backordered - Items will be marked as "Back-Order" when the item is out of stock, but is "in process" of being manufactured. Allowing customers to reserve an item before it is ready to ship. Please allow 2-3 weeks, from when your order is placed, for the "Backordered" item to ship. Some items listed as "Backordered" may be Built to Order. Please look at the item description.
Out of Stock - Item is not in stock and not available for purchase at this time. Typically, out of stock items come back in 1-2 weeks.
Built to Order - Item is placed in the build queue when order is received. Orders will be placed in the queue in the same order as they are received. Please allow 13-15 weeks for "Built to Order" items to be shipped. Holidays that fall during your lead time window, will extend the lead time.
Slider Steps - Slider Steps are Built to Order, as of 12/01/24. However, they have a lead time of 3-4 weeks from the day your order placed.
September 2024: Built to Order Status updated to 13-15 weeks for items to be shipped.
Holi-delays: The Holidays are here! Please expect delays with your orders. Once your package is shipped, we have no control on it's timing. We will do everything we can to get your items shipped in the above lead times. However, we enjoy time with our families during the holidays, just like you :) Thank you for your patience and support this year!
